Tlyport is a platform designed to make file transfers simple, fast, and secure. Whether you’re sharing with a colleague across the office or a client across the globe, Tlyport helps you move digital files with ease — while keeping them safe and organized.

Yes! We offer a free plan with core features, as well as paid plans that give you more storage, bigger transfers, and extra tools. You can choose the plan that best fits your needs — see our [Pricing] for details.

Almost anything. Documents, images, videos, zipped folders, design files, and more — if you create it, you can send it with Tlyport.

Free plan: up to 3GB per transfer. Paid plans: up to 10GB per transfer. Need even more? Our Enterprise plan can be customized to handle larger projects. See our [Pricing] for more details.

Absolutely. Your recipient doesn’t need an account to download your file — they’ll just get a secure link. Signing up is only necessary if they want to unlock more features.

On your Dashboard, click “New Container”, give it a name, and start adding files or links. Unregistered/registered accounts: maximum 250MB per container. Individual accounts: unlimited containers.

Unregistered users: Links expire after 24 hours. Free & Individual plans: Links remain valid as long as you have storage available.

No. Once a file is deleted, it cannot be restored. We recommend downloading or backing up any important files before removing them.

Click “Forgot Password” on the login screen and follow the steps to create a new one. You’ll receive an email to guide you through the reset process.

After logging in, click your profile avatar to open the Settings page. From there, you can update your details, adjust preferences, or manage your account.

Log in, go to Settings via your profile avatar, and select “Delete Account.” Follow the on-screen instructions to complete the process. Once deleted, your account and stored files cannot be recovered.

Free (no account): Open the app and click “Upload Files” to start sending right away.
Free & Paid (with account): Log in, click the “+” icon to create a container, and upload your files there before sending.

Yes. You can upload more than one file in a single transfer, as long as the combined size doesn’t exceed your plan’s transfer limit.

Free plan: up to 3GB per transfer.
Paid plans: up to 10GB per transfer.
Enterprise: customizable to your needs.

No. Tlyport accepts all file types as they are — no extra steps needed.

Yes, Anyone with your link (and security key if enabled) can download files, no account required.

No. Files are sent exactly as you upload them — no compression, no loss in quality.

You’ll get the file through either: An open link – just click to access. A secure link – enter the provided security code before the download begins.

No account is required. Anyone — even free users without signing up — can receive and download files.

Yes. If the sender uploaded several files in one container, you can download them together or select the ones you need.

No. Files can be accessed directly through your browser. However, using the app gives you faster downloads and access to security features.

The link may have expired, been revoked by the sender, or typed incorrectly. In this case, contact the sender to request a new link.

If you reach your storage limit, you won’t be able to upload new files until you free up space. You can delete older files to make room, or upgrade from the Free plan to the Individual plan for more storage.

At this time, 25GB is the maximum storage available for Individual accounts. We’re exploring larger storage options for future updates, so stay tuned!

Absolutely. Tlyport uses end-to-end encryption (AES-256) to protect your files during transfer and storage. On top of that, we implement TLS (Transport Layer Security) to secure data in transit. Your password and file contents remain fully private — even Tlyport cannot view them.

Yes. With our secure code option, you can lock your transfers with a unique passcode. This ensures that only the intended recipient with the code can access the files, adding an extra layer of protection beyond encryption.

No. You stay in full control of your files. Subscribed users can create containers where files remain available for as long as you keep them. Once a container is deleted, the files are removed from your dashboard. For backend security and compliance, files may remain on our secure servers for a limited retention period before being permanently purged.

Never. Tlyport is committed to data privacy and does not sell, share, or distribute your information to third parties. Your account details and transfer history remain strictly confidential.

First, check your file size limit. Free users can transfer up to 3GB per file, while premium users have higher limits. If your file is within the limit and still won’t upload, please ensure you have a stable internet connection and enough device storage for temporary processing.

File corruption usually occurs during the upload or sending process. Please reach out to the sender and ask them to re-upload the file. If the issue persists, you can also contact Tlyport Support at [support email].

Here are a few quick steps you can try: Clear the app cache (in your device settings). Restart or reinstall the app. Check your internet connection (Wi-Fi or mobile data). If none of these work, please contact us at [support email], and our support team will assist you.

Ensure you have a strong internet connection. Try pausing and resuming the download. If possible, switch between Wi-Fi and mobile data to see if it improves speed.

[Refer table below]

To upgrade, log in and click on your profile avatar. Select Plans and you’ll see the “Upgrade" button. Review the available options, choose your plan, and follow the on-screen steps to complete your upgrade.

Billing starts on the day you upgrade to a paid plan. For monthly subscriptions, you’ll be charged on the same date each month. For yearly plans, billing occurs once a year on the date of purchase.

Monthly plan: You may stop renewing at the end of your current billing cycle. Yearly plan: Cancellation isn’t available mid-term. To fully discontinue, you’ll need to delete your account. Please refer to the [How do I delete my account?] section for details.

We do not provide refunds for canceled subscriptions. However, you’ll continue to enjoy premium features until the end of your billing cycle.

Yes, subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.

Yes, you can change your plan anytime from the Plans section in your account settings. Your new billing cycle will begin once your current plan ends.

You can reach our support team anytime via email at Tlyport Support.